Monthly Archives: October 2014

‘HealthMemo’ a smart solution to maintain health records

healthmemo press meet

The Chennai based Mooneye Group, has after thorough study and research developed an app that helps everyone to preserve health records efficiently and more importantly retrieve them when required. One can just log onto to download the application.

Addressing media, Mr. Pradeep Dadha, Chairman said “In the technology driven world, where life without mobile phones is unthinkable, theneed for such an application, where health records and information can be stored and retrieved quickly is an absolute necessity. All of us agree that health care in India is generally neglected and people do not care unless there is an emergency in their family. It is here, that our app called “HealthMemo” is a boon to all, particularly to patients who need immediate medical attention and also to the Doctors treating them”.

“HealthMemo” is available as a Free App and can be quickly downloaded from any Android or IOS mobile or from any Windows or Mac desktop. The application will store and manage all paper records, charts, X-rays, MRI’s, etc. They can be accessed from anywhere, anytime, and can even be used in emergency situations to give medical personnel immediate access to vital medical history thereby saving lives.

According to Mr. Bruce Schwack, Communications Head, the idea for a health related app emanated from the group’s involvement with another of its holdings known as “We were already well established in the wellness and fitness sector with Stepathlon, which provides access to a fun, engaging and interactive online race that encourages participants to be more active every day. This is driven by Ravi Krishnan formerly head of IMG who calls it the “movement for movement”. His reputation and connectivity have been key drivers in enrolling more than 60,000 people, representing India’s biggest companies.”

When we were discussing fitness and health, the think-tank threw up an idea on how to maintain records using technology. There were many challenges and as we crossed each one of them, we realized that our latest offering the “Health Memo” would be a runaway success. This is because of its simplicity, user friendliness and efficiency added Mr. Dadha.

Mr. Anand Pathak, the IT expert, concurs that it was the fitness movement that got him thinking about the need for the new application, HealthMemo. “Everyone is generally interested in taking care of themselves and their family. However, the problem arises when the physical reports, scans etc. are needed urgently and they are not available immediately resulting in delay and frustration. This application solves all these issues, which may seem trivial but have a striking impact on the person concerned.

It took us about 6 months to prepare the beta launch and perfect both, the mobile app and the desktop version.

Flipkart Apologise for BigBillionDay server/service/product/discount outage

flipkart service outageCertainly it was a Big Billion Day for Flipkart but not for users. Site was throwing error like “500 Internal Server Error”, product were running out of stock soon it becomes available and so on….

Flipkart claims 1.5M customer purchased form their store worth 600 crore/$1B US in a 10 hrs time. That’s pretty impressive number, isn’t it? So Flipkart roll out emails to their unsatisfied customer as below. Please read them here.

Dear Customer,

Yesterday was a big day for us. And we really wanted it to be a great day for you. But at the end of the day, we know that your experience was less than pleasant. We did not live up to the promises we made and for that we are really and truly sorry.

It took enormous effort from everyone at Flipkart, many months of preparation and pushing our capabilities and systems to the limit to be able to create this day. We were looking at fulfilling the dreams of millions of Indian consumers through deals and offers we had painstakingly put together for months.

And though we saw unprecedented interest in our products and traffic like never before, we also realized that we were not adequately prepared for the sheer scale of the event. We didn’t source enough products and deals in advance to cater to your requirements. To add to this, the load on our server led to intermittent outages, further impacting your shopping experience on our site.

An unprecedented 1.5 million people shopped at Flipkart yesterday. While we stand humbled by the sheer faith that such a large number of customers have shown in us, we are unhappy that we were unable to live up to the expectations of millions more who wanted to buy from us yesterday.

And this is not acceptable to us.

Delighting you, and every single one of our customers, is absolutely the top most priority for Flipkart and we have worked very hard over the last seven years to earn your trust. Yesterday, we failed that trust. We have learnt some valuable lessons from this and have started working doubly hard to address all the issues that cropped up during this sale.

Price Changes As we were preparing various deals and promotional pricing in the lead up to the sale, the pricing of several products got ?changed to their non-discounted rates for a few hours?. We realise that this breaks the trust our customers have put in us. We are truly sorry for this and will ensure that this never happens again.

Out-of-stock Issues We ran out of the stock for many products within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our special deals were sold out as soon as they went live. We had ensured availability, anywhere from hundreds to a few lakh units for various products, but it was nowhere near the actual demand. We promise to plan much better for future promotions and ensure that we minimise the out-of-stock issues.

Cancellations We had large number of people buying specific products simultaneously. This led to some instances of an order getting over-booked for a product that was sold out just a few seconds ago. We are working round-the-clock to ensure availability of additional units for these products and will do our level best to ensure that we minimise any cancellations.

Website Issues ?We realise that the shopping experience for many of you was frustrating due to errors and unavailability of the website at times. We had deployed nearly 5000 servers and had prepared for 20 times the traffic growth – but the volume of traffic at different times of the day was much higher than this. We are continuing to significantly scale up all our back end systems so that we do a much, much better job next time.

Everything that we have achieved at Flipkart is purely on the basis of our customer’s trust and faith. This is why we come to work each day and continue to remain extremely passionate about building the best possible customer experience for Indian consumers. We failed to live up to this promise yesterday and would like to apologise once again to every single customer for our failure.

Thank you.
Sachin and Binny